Currently, Grosmimi Canada's official products are not sold on Amazon.com or Amazon.ca. Purchases made through unauthorized sellers on these platforms unfortunately invalidate the manufacturer's warranty. We encourage customers to to buy directly from Grosmimi Canada or authorized retailers to ensure the authenticity of the product and eligibility for warranty coverage.

Unfortunately, accidental damage, such as drops, is not covered under our standard warranty. Our warranty is designed to cover manufacturing defects rather than damage caused by external factors. However, we do offer replacement parts for purchase on our website. If you’d like assistance finding the right replacement, feel free to let us know—we’d be happy to help!

Official Grosmimi products are available throughout Canada at our partner stores. To find a store near you, simply enter "Partner" in the search bar of our website for a complete list of authorized retailers.

Currently, Grosmimi Canada is dedicated to serving customers nationwide, with a focus on providing quality service within Canada. We offer complimentary ground shipping for all orders that meet the minimum purchase amount at our online store.

For additional assistance regarding any questions or issues with your order, please reach out to us via the "Contact Us" section on our main website. Our dedicated customer service team is on standby to respond to your inquiries as promptly as possible. While we do have a presence on social media channels, like Instagram and Facebook, we recommend using our website for urgent to ensure a timely response. 

Shipping & Delivery Information

In-Stock Items:
We prioritize fast dispatch for available products, shipping directly from our warehouse or through trusted distribution partners. For temporarily out-of-stock items, we'll ship your order immediately upon restocking.

Same-Day Self Pickup:
Available for in-stock items with 2-4 hour preparation time.
Important: Please wait for your "Ready for Pickup" confirmation email before visiting our warehouse.

Delivery Timelines:
• Canada Post Ground: 3-8 business days
• Canada Post Expedited: 2-4 business days

Please Note:
All orders are processed and shipped Monday-Friday during regular business hours. We currently don't offer weekend delivery services.

Certainly! For direct purchases, you're welcome to visit any of our authorized physical stores. If you're shopping online, we're excited to offer a self-pickup option for our customers in or near Vancouver, BC. Please stay tuned for updates, as we're actively working on expanding our self-pickup locations to serve you better.   

Once we receive your order, the warehouse team promptly begins preparation. To ensure a smooth pickup process, we kindly ask that you wait for a confirmation email stating, "Your order is ready for pickup" with the open hours. Upon receiving this notification, you're all set to head over and collect your items.