FAQs
I bought a Grosmimi Products from Amazon. Is my product still under warranty?
Currently, Grosmimi Canada's official products are not sold on Amazon.com or Amazon.ca. Purchases made through unauthorized sellers on these platforms unfortunately invalidate the manufacturer's warranty. We encourage customers to to buy directly from Grosmimi Canada or authorized retailers to ensure the authenticity of the product and eligibility for warranty coverage.
The bottle accidentally dropped on the ground and got damaged, is that covered under warranty?
Unfortunately, accidental damage, such as drops, is not covered under our standard warranty. Our warranty is designed to cover manufacturing defects rather than damage caused by external factors. However, we do offer replacement parts for purchase on our website. If you’d like assistance finding the right replacement, feel free to let us know—we’d be happy to help!
Where can I buy official Grosmimi products?
Official Grosmimi products are available throughout Canada at our partner stores. To find a store near you, simply enter "Partner" in the search bar of our website for a complete list of authorized retailers.
Does Grosmimi Canada ship internationally?
Currently, Grosmimi Canada is dedicated to serving customers nationwide, with a focus on providing quality service within Canada. We offer complimentary ground shipping for all orders that meet the minimum purchase amount at our online store.
How long does it take to receive my order?
Shipping & Delivery Information
In-Stock Items:
We prioritize fast dispatch for available products, shipping directly from our warehouse or through trusted distribution partners. For temporarily out-of-stock items, we'll ship your order immediately upon restocking.
Same-Day Self Pickup:
Available for in-stock items with 2-4 hour preparation time.
Important: Please wait for your "Ready for Pickup" confirmation email before visiting our warehouse.
Delivery Timelines:
• Canada Post Ground: 3-8 business days
• Canada Post Expedited: 2-4 business days
Please Note:
All orders are processed and shipped Monday-Friday during regular business hours. We currently don't offer weekend delivery services.
Regarding Customer Inquiries
Important Update
Thank you for reaching out to us during our Store Closing Sale. Due to the high volume of orders and messages, we are currently experiencing a delay in response times.
- If you have already sent us an email: We sincerely appreciate your patience. Please give us a little more time to get back to you—we promise to address every single inquiry before we officially close our doors.
- For a faster response: You are also welcome to contact our customer service team directly via WeChat.
- Third-Party Platform Orders: If you purchased our products through unofficial or third-party platforms (such as Amazon or other retailers), please contact their respective customer service teams directly. This will ensure your after-sales service is handled promptly within their specific systems.
Thank you for your understanding and for your incredible support during this time.
