Q: What is Grosmimi Canada?
A: Grosmimi Canada operates as the exclusive authorized distributor for Grosmimi products originating from South Korea. This status signifies that any sale of our products by entities not sanctioned by us is not only unauthorized but also legally prohibited.
Q: I bought a Grosmimi Products from Amazon. Is my product still under warranty?
A: Currently, Grosmimi Canada's official products are not sold on Amazon.com or Amazon.ca. Purchases made through unauthorized sellers on these platforms unfortunately invalidate the manufacturer's warranty. We encourage customers to to buy directly from Grosmimi Canada or authorized retailers to ensure the authenticity of the product and eligibility for warranty coverage.
Q: Where can I buy official Grosmimi products?
A: Official Grosmimi products are available throughout Canada at our partner stores. To find a store near you, simply enter "Partner" in the search bar of our website for a complete list of authorized retailers.
Q: Does Grosmimi Canada ship internationally?
A: Currently, Grosmimi Canada is dedicated to serving customers nationwide, with a focus on providing quality service within Canada. We offer complimentary ground shipping for all orders that meet the minimum purchase amount at our online store.
Q: How can I contact customer service?
A: For additional assistance regarding any questions or issues with your order, please reach out to us via the "Contact Us" section on our main website. Our dedicated customer service team is on standby to respond to your inquiries as promptly as possible. While we do have a presence on social media channels, like Instagram and Facebook, we recommend using our website for urgent to ensure a timely response.
Q: How long does it take to receive my order?
A: For items in stock, we strive to ship as quickly as possible from our warehouse or via our distribution partners. Should an item be out of stock, it will be dispatched as soon as we replenish our inventory.
Estimated Transit Time:
Canada Post Ground: Typically, delivery takes 3 to 8 business days.
Canada Post Second Day: Expect your package within 2 to 4 business days.
Please be aware that we don't offer Saturday or weekend delivery options. All orders are processed and shipped during standard business days.
Q: Is possible for me to pick up my order myself?
A: Certainly! For direct purchases, you're welcome to visit any of our authorized physical stores. If you're shopping online, we're excited to offer a self-pickup option for our customers in or near Vancouver, BC. Please stay tuned for updates, as we're actively working on expanding our self-pickup locations to serve you better.
Q: I've chosed for self-pickup, can I collect my order immediately?
A: Once we receive your order, the warehouse team promptly begins preparation. To ensure a smooth pickup process, we kindly ask that you wait for a confirmation email stating, "Your order is ready for pickup" with the open hours. Upon receiving this notification, you're all set to head over and collect your items.